Field Name:
Origin
Always "HDIS" for New Cases created


caseType
Valida Values:
Break/Fix, 
Fleet Management, 
IMAC, 
Internal, 
Question, 
Problem, 
Request, 
Claim

Default: 
Break/Fix

caseSubType
Valid Values:
Options:864630013: 
Account Change Request, 
Account Closeout, 
Ad Hoc Charge, 
Add, 
Advanced HW Billing, 
AMP, , 
Bill To/Ship To8, 
Break/Fix, 
Bulk Dataload, 
CDM/Customer Experience, 
CEBU, 
Change, 
Completer Data, 
Config Request, 
Consumables Install, 
Consumables Order, 
Customer Profile Modification, 
D365 Support, 
Deal Desk Support, 
Decommission, 
Deinstall, 
Deployment Plan, 
EMEA Pricing, 
EMSOCONTRACT, 
Global Data Admin, 
Hardware Order, 
HW Reversals, 
Install, 
Inventory Adjustments, 
Invoice Inquiries, 
ISS Hardware & Solutions, 
LDCM Down, 
Lexmark Special Handling, 
MDM Integration, 
Move, 
MPS Express, 
MPS Finance, 
NA LAD Pricing, 
New Order Request, 
Opportunity Change Request, 
Order Processing, 
PreSales Support Activity, 
PRM, 
Quick Bid, 
Quote Analyst, 
Quote Change Request, 
Rebates, 
Sales Support, 
SAP Contract Issues, 
SAP Customer Modification, 
SAP Data Change, 
SAP Install Base Issues, 
SAP Project Request, 
Software Install Acceptance, 
SOFTWARECONT, 
Work Order Special Handling, 
WW ICTP

Default: 
Break/Fix

impact:
Valid Values:
End User, 
Enterprise, 
Department, 
Branch Office, 
Group. 
User

Default: 
End User

urgency:
Default: 
Medium

priority
Default: 
Medium

State:
Default: 
Always "Active" for New Cases created
Always "Canceled" for Canceled cases.

Status:
Always "New" for New Cases created
Always "Canceled" for Canceled cases.